We may collect the following types of personal information:

• Name and contact details (e.g. phone number, email, address)
• Business or company name and ABN
• Drivers Licence information
• Signature
• Feedback and customer service interactions
• Website usage data, cookies, and technical identifiers (e.g. IP address)

We may collect your information in the following ways:

• Directly from you through order forms, account sign-up, emails, phone calls, or in-person
• Through our website and online forms
• Via cookies and website analytics tools
• From third parties such as freight providers or payment processors

We collect personal information to:

• Process and fulfil orders
• Provide customer service and respond to enquiries
• Send order confirmations, invoices, and delivery updates
• Communicate important information about our products, promotions, or policies
• Improve our services, website functionality, and customer experience
• Comply with legal obligations and protect our business
• You may opt out of receiving marketing emails at any time by using the unsubscribe link or contacting us directly.

We may disclose your personal information:

• To trusted third-party service providers such as payment processors, freight carriers, and IT support services
• Where required or authorised by law
• To marketing and analytics partners (only if you have consented)

Overseas disclosure:

Your information may be stored or processed in systems hosted overseas. Where this occurs, we take reasonable steps to ensure that those parties comply with Australian privacy standards.

You have the right to:

• Request access to your personal information we hold
• Request corrections if your information is inaccurate or outdated

To make a request, contact us using the details at the end of this policy. We may require identity verification before releasing information. There is no fee to make a request, but we may charge a reasonable fee for processing time if the request is complex.

We take reasonable steps to protect your personal information from:

• Unauthorised access or disclosure
• Misuse, interference, or loss

We use secure servers, encrypted payment gateways, and restricted system access. When your information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

• Our website may use cookies and tracking technologies to:

  • Improve functionality and loading speed
  • Monitor website traffic and user behaviour
  • Personalise your browsing experience

  You can manage or disable cookies in your browser settings. Disabling cookies may affect site performance.

We may update this Privacy Policy from time to time. Changes will be published on our website, and the updated version will take effect from the date of posting. We recommend reviewing this page periodically to stay informed.

If you have any questions regarding these terms:

empiresolutionscoptyltd@gmail.com

Glenview, QLD
ABN: 52 652 882 776